Data Retention Policy

Data Retention Policy for LiveChatBot

This data retention policy aims to strike a balance between retaining data for training and interaction purposes while also ensuring the protection of user privacy and compliance with applicable laws and regulations.


Below is set out the Data Retention Policy for LiveChatBot.


  1. Purpose: The purpose of this data retention policy is to govern the collection, storage, and disposal of data utilized for training and interaction purposes by our chatbot.

  2. Scope: This policy applies to all data collected, processed, and stored by the chatbot during its interactions with users.

  3. Data Collection and Usage:
    • Data collected by the chatbot during user interactions may include but is not limited to: messages exchanged, user queries, user feedback, and any metadata associated with these interactions.
    • The collected data will be used for the primary purpose of improving the chatbot's performance, functionality, and user experience.

  4. Retention Period:
    • Data collected for training purposes will be retained for a period necessary to train and improve the chatbot's performance.
    • Data collected for interaction purposes will be retained for a period necessary to fulfil the intended interaction and any subsequent follow-up or support.
    • Retention periods will be periodically reviewed and adjusted as needed based on the effectiveness of data retention for training and interaction purposes.

  5. Data Security:
    • All collected data will be stored securely in accordance with industry best practices and relevant data protection regulations.
    • Access to collected data will be restricted to authorized personnel only, and appropriate measures will be taken to prevent unauthorized access, disclosure, or misuse.

  6. Data Disposal:
    • Once the retention period expires, collected data will be securely disposed of in a manner that prevents unauthorized access or retrieval.
    • Disposal methods may include permanent deletion from storage systems or anonymization to remove personally identifiable information.

  7. Compliance:
    • This policy will comply with all applicable data protection laws, regulations, and industry standards.
    • Regular audits and reviews will be conducted to ensure ongoing compliance with this policy and any relevant legal requirements.

  8. User Rights:
    • Users will be informed of the chatbot's data retention practices and their rights regarding their personal data, including the right to access, correct, or request deletion of their data.

  9. Policy Review:
    • This policy will be reviewed regularly to ensure its effectiveness and relevance to the organization's objectives and legal obligations.
    • Any updates or changes to the policy will be communicated to relevant stakeholders.



Contact Us

If you have any questions about this Data Retention Policy, You can contact us: